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1.2

I purchased a couch from them Oct 2014. After calling them several times, the couch finally arrived in Dec or Jan.

When we received it, it had a missing leg and part of the material was torn. We called and they came out to repair it. The repair guy was extremely unprofessional and left a mess. Now, just over a year later the couch has several tares over six inches long and the padding is all bunched up.

We are not hard on our couch. It does not even get a lot of use. We called since we have a 5 year warranty to have it fixed.

They said to email pictures, that was over a week ago and we have not heard back yet. This company is a joke and not worth the headache.

Reason of review: Everything on this list is what I am unhappy about, but it only lets you choose one.

Monetary Loss: $2500.

Preferred solution: Full refund.

Sofas and Sectionals Cons: Whole experience, No one calls you back, Do not care and will not fix.

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