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I ordered sofa/loveseat on March 14th and credit card was charged immediately. Every couple of weeks thereafter I received auto-generated emails that my order was moving along nicely and that I would receive my order within 8 weeks of placing order. I started calling...
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#645469
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Terrible all around. Lied to by sales person. Furniture came and was the wrong thing and very damaged. 4 months later still no resolution on the issue and now we've been told if we want to return the furniture we have to pay a restocking fee but all this time, customer...
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#633095
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I ordered a sectional leather sofa 6/14 Was supposed to arrive by 8/3/2014 ,didn't get it until mid-September. Worked well for 2 months, then... THe left became lop sided, the foot rest would not open. and if I did manage to open it it took 2 people to close it. You...
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Houghton, Michigan
#631394
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Furniture Review

Sofas and Sectionals
#579276
Terrible customer service. Do not buy from here, you will be sorry.
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On December 31st, 2014, I submitted and PAID for a sectional sofa made by Lane. As of April 16th, 2015, I still had NO product. Every other week I was told the item was shipping out. I was told 6-8 weeks turn around time. I had made several attempts to get in contact...
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1.0
#627867
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This is the first review I have ever written, but since this was the most disturbing purchase fiasco I have ever had in my many years of living, I have to let anyone out there who is looking for anything from this sham of a company, BEWARE!!!! Just as in many of the...
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Anonymous
Anonymous

the SAME thing happened to me, except THEY cancelled my order and took a 25% restocking fee (my total was $2200.00 so you can imagine what that amount was.)I purchased in Dece...

1.0
#624428
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Bought a sectional in December 2014. After false emails saying everything was going fine, I get an email that says please call us re: your case. Lo and behold, they have only made 1 part of sectional. Said it'd be another 6-8 weeks. After 10 weeks, nothing to show...
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Anonymous
Kozak

So what happened with your S&S order? I placed my order in December as well, and 14 weeks later, have not received anything! I keep getting the "Should be completed soon" ...

#616738
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One of the worse experiences I have had. Sent defective furniture. Which happens, but the customer service manager and everyone that spoke to for about 1 month never called back or did anything about it. The wedge has a 2-3 in wobble in one of the pegs. One of my kids...
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2.3
#614399
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Ordered a sofa sectional in October 2014 & did not receive until late January 2015. When I received it, the sectional pieces were not flush, fabric was frayed, cushion torn, and stained. I called immediately, sent pictures via email, and submitted warranty...
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Walkersville, Maryland
#614279
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Sofas and Sectionals - Do Not Buy From Them
Sofas and Sectionals - Do Not Buy From Them
Sofas and Sectionals - Do Not Buy From Them
Sofas and Sectionals - Do Not Buy From Them
I purchased a couch from them Oct 2014. After calling them several times, the couch finally arrived in Dec or Jan. When we received it, it had a missing leg and part of the material was torn. We called and they came out to repair it. The repair guy was extremely...
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1.2
I didn't like
  • Whole experience
  • No one calls you back
  • Do not care and will not fix
#603327
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I did what a lot of us did and read the reviews AFTER I purchased my sofa. Huge Mistake. Its been 10 weeks and I don't have my sectional, nor do I have any shipping info. Reading through all these reviews it looks like that is the most common problem. Shipping! So...
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1.8
#598589
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