Sofas and Sectionals - Do Not Buy From Them

19 of 57 Sofas and Sectionals reviews

I purchased a couch from them Oct 2014.After calling them several times, the couch finally arrived in Dec or Jan.

When we received it, it had a missing leg and part of the material was torn. We called and they came out to repair it. The repair guy was extremely unprofessional and left a mess. Now, just over a year later the couch has several tares over six inches long and the padding is all bunched up.

We are not hard on our couch. It does not even get a lot of use. We called since we have a 5 year warranty to have it fixed.

They said to email pictures, that was over a week ago and we have not heard back yet.This company is a joke and not worth the headache.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Diversity of Products or Services
Delivery Service
Style and Design
Exchange, Refund and Cancellation Policy
Value for money
Price Affordability
Advertised vs Delivered
Reliability
Customer service
Staff
Warranty
Website
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  • What I liked
      No items
  • What I disliked
    • No one calls you back
    • Do not care and will not fix

Reason of review:
Everything on this list is what I am unhappy about, but it only lets you choose one
Preferred solution:
Full refund
Monetary loss:
$2500
Product or service
Sectional Sofa
Review category
Furniture and Decor
review #603327 by

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19 of 57 Sofas and Sectionals reviews
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