I purchased a couch from them Oct 2014.After calling them several times, the couch finally arrived in Dec or Jan.
When we received it, it had a missing leg and part of the material was torn. We called and they came out to repair it. The repair guy was extremely unprofessional and left a mess. Now, just over a year later the couch has several tares over six inches long and the padding is all bunched up.
We are not hard on our couch. It does not even get a lot of use. We called since we have a 5 year warranty to have it fixed.
They said to email pictures, that was over a week ago and we have not heard back yet.This company is a joke and not worth the headache.
bcajde2602 wrote the review because of "everything on this list is what i am unhappy about, but it only lets you choose one" at Sofas and Sectionals and attached photo s. Reviewer claimed that he or she lost $2500 and wants Sofas and Sectionals to issue a full refund.
The most disappointing in user's experience was whole experience, no one calls you back and do not care and will not fix. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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