I purchased a couch from them Oct 2014.After calling them several times, the couch finally arrived in Dec or Jan.
When we received it, it had a missing leg and part of the material was torn. We called and they came out to repair it. The repair guy was extremely unprofessional and left a mess. Now, just over a year later the couch has several tares over six inches long and the padding is all bunched up.
We are not hard on our couch. It does not even get a lot of use. We called since we have a 5 year warranty to have it fixed.
They said to email pictures, that was over a week ago and we have not heard back yet.This company is a joke and not worth the headache.
More Review Details
|Product or Service Quality|
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Style and Design|
|Diversity of Products or Services|
|Value for money|
What I liked
What I disliked
- No one calls you back
- Do not care and will not fix
- Reason of review:
- Everything on this list is what I am unhappy about, but it only lets you choose one
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Sectional Sofa
- Review category
- Furniture and Decor
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